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How do I install CopperEgg Server Monitoring?

We tried to make the install process as effortless as possible. Simply sign up, log in and click the “Monitor a Server” button.
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How do I uninstall CopperEgg Server Monitoring?

There are many ways to stop, remove or uninstall CopperEgg server monitoring. See our Knowledgebase for articles on remove or uninstall.
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Is CopperEgg Server Monitoring only for cloud systems?

No, CopperEgg works on physical, virtual and cloud-based servers. As long as that system is connected to the Internet, we can monitor it. Many of our customers monitor systems cross-cloud platform, virtual and physical datacenters.
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What Operating Systems do you support?

CopperEgg supports Linux 2.6 / 3.x, Windows, Azure, Mac OS X and FreeBSD.
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What does the CopperEgg collector do?

In general, we just collect performance metrics out of the OS as a non-privileged user. Very, very low impact. We also understand some machine configuration info, such as the OS version etc. Nothing that crosses the privacy concern boundary.

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What does CopperEgg Website Monitoring check?

CopperEgg will check your websites, including secure sites (https) and web services / TCP ports. If you are running an application that has dependencies on 3rd party applications or services, you may want to monitor these as well as a best practice, to help ensure that your service level is maximized.
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Why would I want to monitor my web services or TCP ports?

If you are running an application that people use, they may access the UI by a browser, but there may be other TCP ports that are used within the application for API, messaging, or data transfer that you want to monitor for uptime and availability.
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What makes CopperEgg Website Monitoring unique?

CopperEgg believes that you need to understand what is going right now with any monitored system. CopperEgg will check your site every 15 seconds from each of our global test servers. This gives the best coverage in the industry for website monitoring, with a check being executed every 1.6 seconds. In addition, CopperEgg not only checks website uptime, but also measures detailed response time and website health metrics. As an ops-centric website monitoring service, CopperEgg is also a multi-user solution to ensure ops-team collaboration, filtered views, and access control – plus it can be integrated into a variety of DevOps tools for notifications. Finally, when combined with Server Monitoring, CopperEgg gives you a unique inside-out, outside-in cloud monitoring solution.
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Are CopperEgg Website Monitoring and Server Monitoring integrated?

Yes. If you have servers that you are monitoring with CopperEgg, and those servers have websites or web services running on them, you can get a combined view to show system metrics together with uptime and application response time metrics.
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What does CopperEgg Website Monitoring measure?

CopperEgg measures the entire HTTP/s transaction, from Connect through Complete – breaking the transaction down to network transfer time (Connect), server response time (time to first byte), and application data transfer time. CopperEgg can also monitor any TCP port including email (SMTP), file transfer (FTP), or any user-defined application or API port.
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Do I have to monitor my sites every 15 seconds?

Although 15 second checks will give the best data for early resolution of a problem, you can configure CopperEgg to test at less frequent intervals.
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Can I alert on the Health percentage?

Yes, alerts can be configured for Health percentage analytics. This actually is a good idea as anything less than 30 to 40 percent would indicate multiple test failures and potentially other issues such as slow response times.

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Can CopperEgg Monitor AJAX Transactions?

Yes, CopperEgg RUM monitors AJAX response time breakdown, throughput/load, and more.
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Does CopperEgg RUM correlate server and website performance data to real-user experience?

Yes, CopperEgg RUM can be used to pinpoint real user slow downs to related servers and websites.
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Can CopperEgg RUM track user experience worldwide?

Yes, CopperEgg Real User Monitoring collects data on end user performance worldwide. This feature allows users to see top worst performing URLS defined by location, browser and mobile devices.
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How do I install CopperEgg RUM?

In the CopperEgg application, a tiny java snippet is automatically created so that users can copy and paste the snippet into the header of their web application.
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Can you see real user performance for different browser types?

Yes, CopperEgg RUM breaks down performance by browser types, desktop, mobile, and geographical locations.
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Can you see real user performance for desktop and mobile devices?

Yes, CopperEgg RUM allows users to see performance for different browsers, desktops, mobile devices and geographical locations.
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How is Web App Health calculated?

Web applications monitored by CopperEgg have a health score that is comprised of the Apdex score and its associated probe health score.
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Can I alert on Real User Performance?

Yes, CopperEgg RUM allows alerts on real user experience.

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Is CopperEgg Secure?

Yes. You will have a login to your secure CopperEgg account. All communication is done over an SSL encrypted connection- the same technology used by online retailers and banks.
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Can I add more users?

Yes. CopperEgg offers the ability to add multiple users that can either be admins or read-only. We also provide the ability to restrict certain views for users based on tag. To add more users to your account, go to the Settings tab and then Users.
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How much history is retained?

With a CopperEgg account, 1 year of history is retained.
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Do you have a Knowledgebase?

Yes, many detailed technical subjects are explored here: https://copperegg.zendesk.com/forums/21057393-knowledge-base
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How do I get support if I have a question?

Just use the support link in the CopperEgg UI. We are here to help.
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Where can I find development help?

Looking for someone to assist you with CopperEgg custom metrics? Search here for developers to help you write scripts for integrations: http://copperegg.com/oDesk
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What are my options for Alert notifications?

CopperEgg alert notifications can be configured to send to any email, PagerDuty, Twitter DM, HipChat and Campfire. SMS can be configured. 100 Free SMS messages can be sent per month.
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What if I use more than 100 SMS per month?

No problem. Unlike some of our competitors, we will not stop sending SMS if you run out. You will simply be billed for your usage at 10 cents (USD) per SMS on your next billing cycle.

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