Recent outage drives need for vendor collaboration with monitoring tools

When severe thunderstorms recently hit the East Coast, Amazon's cloud services experienced an outage that shook confidence in the technology's reliability during inclement weather. When virtual environments are undisturbed, high-quality cloud performance can drive enhanced mobility, efficiency and operations. To truly benefit from these advantages, however, cloud vendors need to communicate with companies when there are potential service interruptions, according to a Wall Street Journal report. Traditionally, businesses would host software and applications on-site, enabling them to implement robust cloud monitoring tools. This would allow IT departments to immediately locate and resolve issues, often before end users were even aware there was a problem. In today's world, many cloud computing environments are hosted off-site, giving decision-makers less control, the Journal noted. As a result, it takes longer for companies to fix issues, which can negatively impact efficiency and performance. "Outages happen to all businesses and I think cloud providers have the expertise, skills and investment to minimize the problems," cloud computing analyst Phil Wainewright said, according to the Journal. "It just feels longer when [businesses are] effectively helpless." A separate report by Frost & Sullivan noted that cloud application monitoring tools are growing in importance, especially as solutions continue to be migrated off-site. The market for these tools is forecast to generate more than $556 million in revenue by 2017, up from $168 million in 2010. The Journal said many decision-makers feel that cloud service providers need to integrate solutions with a company's cloud performance monitoring platforms. In doing so, the two sides can communicate more efficiently and let IT departments resolve outage issues more effectively, limiting downtime during potential cloud disruptions.

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