Knowledge Base

We recommend that your IT create an alias for the appropriate people in your company and then enter that email alias address in the billing settings. Settings > Billing Settings http://app.copperegg.com#settings/billing

Just go to Settings > Account Activity http://app.copperegg.com#settings/usage

You can create and bookmark deep links into CopperEgg. For example if you want to go to your Servers dashboard, and see only unhealthy servers, just go the the dashboard and filter on "unhealthy". You can save that filter. You can also copy the resulting URL for future use. Additionally, you can create a direct URL that does not contain the URL site key, such as this for the above example: http://app.copperegg.com#revealcloud/dashboard?f=unhealthy This is a great way to collaborate with other users and to enter the CopperEgg UI on any page.

CopperEgg bills at midnight central time US on the last day of the month for usage in that month. We bill for your base plan plus any additional hours of monitoring for additional servers or website monitoring packs. We email statement notices on the first day of the month reflecting payments and usage (pro-rated if your signed up during the month) for the prior month. Statements are available within your CopperEgg account on the page: Settings Tab > Billing Statements http://app.copperegg.com#settings/statements

Just go to Settings > Personal Settings http://app.copperegg.com#settings/user

The detail graphs are dynamic and will plot the data points differently.  If you are looking at a week graph, the data points that are shown are hourly metrics.  Each hourly data point is an aggregate average.  Typically, periods of higher performance will tend to be averaged to a lower number.   If you zoom into the graph,you will notice the frequency of data points will increase and the peaks and valleys become more pronounced.  (more highs and lows).  This is normal. Obviously, the most accurate data represented on the graphs is displayed at maximum zoom.   As a general practice, [...]

We have received many questions about what the Error Status Code alert is for.  This is a Website monitoring alert that is triggered based on http response code, as defined by the World Wide Web Consortium (W3C).  The way its written uses regular expressions. It is a very powerful alert that will alert you to any return status conditions of your website that are 400 or 500 errors.  One of the most obvious status errors in the 400-599 range is the 404, or page not found. For more on Regular Expressions or regexes, see: http://en.wikipedia.org/wiki/Regular_expression For more on http status codes, see: http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html

1. Choose a plan that provides the number of Standard Servers, Pro Servers, Probes and Custom Metrics that you are monitoring: http://app.copperegg.com#settings/subscription 2. If you are running more servers or websites than your desired or current plan allows, remove the appropriate number of servers / websites from being monitored.  Once the number of servers, websites and metrics are equal to or below the plan number, the plan option will be available to you to select. Remove servers: http://app.copperegg.com#revealcloud/systems Remove websites: http://app.copperegg.com#revealCopperEgg/probes 3. If you only want to monitor websites, choose the number of Probes 10 Packs that will cover the number of websites you want to monitor. [...]

CopperEgg will automatically record an alert in your timeline as an annotation. This is an option in any alert. The corresponding time of the alert will be shaded in a light yellow in your timeline graphs. If you click on the any particular annotation, the corresponding timeline will be highlighted in a darker yellow. This feature will help you better correlate alerts to time frames and easily see events in the past. To enable this feature, be sure the Auto-annotate option is checked for any alert.

Yes, Chef is supported. Just go to the 'Install using Chef' page n the CopperEgg UI :  http://app.copperegg.com#revealcloud/dashboard/install/os=chef  You can also check out our Github: https://github.com/CopperEgg/chef-copperegg